Our Returns Policy - AIOUA Webshop

Returns Policy AIOUA Webshop

At AIOUA, we strive to provide our customers with an excellent experience when shopping for cosmetic products. However, we understand that situations may sometimes arise where a return is necessary. That's why we've put in place a clear returns policy to ensure your returns process is smooth and easy. Below you will find full details of our returns policy:

1. Cooling-off period

You have a cooling-off period of 14 days to return the product without giving reasons, starting on the day of receipt of the product. You have 14 days from the time of the return notification to return the product. The product can only be returned unused and, if possible, in the original packaging.

The return costs for returning the order are at your expense.

We will credit the amount within 14 days.

You can also use the model form

2. Terms for Returns:

For defective, damaged or incorrectly delivered products, you must contact our customer service within 14 days of receipt to arrange a return.
For all other return reasons, such as allergic reactions, unopened or unused products, please contact our customer service team within 14 days of receipt to arrange a return.

3. Product Returns Conditions:

Products must be returned in their original condition, including all accessories, packaging and labels.
Products must be unused unless they are defective or have caused an allergic reaction.
For hygiene reasons, we do not accept returns on opened products unless they are defective or have caused an allergic reaction.

4. Returns process:

To arrange a return, please contact our customer service via email, WhatsApp or Live Chat. Make sure you have the following information available:

Your order number.
Reason for return.
Photos of any defects or damage (if applicable).

Upon receipt of your return request, our customer service team will review the request and provide you with further instructions regarding the returns process. Once the return has been received and inspected, we will process your refund or ship a replacement product, depending on your preference and product availability.

5. Refund Policy:

Refunds will be processed using the same payment method used to place the original order.
Please note that it may take several days for the refund to appear in your account, depending on the processing time of your bank or credit card company.

6. Exceptions:

Custom-made products or products that have been specifically ordered cannot be returned unless they are defective or do not meet the specifications of your order.
Cosmetic products where the seal has been broken cannot be returned for hygienic reasons unless they are defective or have caused an allergic reaction.

7. Customer service:

If you have any questions about our returns policy or need assistance returning a product, please feel free to contact our customer service team. We are always ready to help and make your experience with AIOUA Webshop as positive as possible.

This returns policy is designed to provide transparency and convenience to our valued customers. We thank you for your trust in AIOUA and are always ready to serve you.